Outage in Sinch

DI SMS 365 (SMSx)& (MMX) | Operator Services | Potential delay in viewing statistics on Report Manager | TT#MNOC-58857

Resolved Minor
May 12, 2025 - Started about 7 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Ticket Number :: MNOC-58857 Services:: DI SMS 365 (SMSx) & (MMX) Description :: Our internal monitoring has alerted to an incident, where we are observing Potential delay in viewing statistics on Report Manager within our SMSx and MMX. We are treating this on priority and our concerned team is trying to fix this issue. Impact :: Mobile Terminating (MT) Traffic: No Impact Mobile Originated (MO) Traffic: No Impact DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics :Impacted Incident Start Date & Time (GMT) : 12th May 2025, 12:36 GMT If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Latest Updates ( sorted recent to last )
INVESTIGATING about 7 hours ago - at 05/12/2025 02:02PM

We are continuing to investigate this issue.

INVESTIGATING about 7 hours ago - at 05/12/2025 01:59PM

Ticket Number :: MNOC-58857
Services:: DI SMS 365 (SMSx) & (MMX)

Description ::
Our internal monitoring has alerted to an incident, where we are observing Potential delay in viewing statistics on Report Manager within our SMSx and MMX.
We are treating this on priority and our concerned team is trying to fix this issue.

Impact ::
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification : No Impact
Report Manager Access : No Impact
Report Manager Statistics :Impacted

Incident Start Date & Time (GMT) : 12th May 2025, 12:36 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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