Outage in Sinch

Delivery Issue US - Verizon

Resolved Minor
November 24, 2023 - Started 5 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently observing MMS MT queues towards Verizon Wireless US for both Toll Free and Short code traffic. Incident Start Time: 2023-11-24 15:33 UTC Impact: Delayed MMS MTs and/or delayed delivery receipts We will update as soon as we have more information.
Components affected
Sinch MMS - US Sinch MMS - US - Toll Free
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/25/2023 07:14AM

We are able to see that the service has resumed stability and normalized performance after an extended monitoring period. This incident is resolved.

Incident Start Time: 2023-11-24 18:00 UTC
Incident Resolution Time: 2023-11-25 01:30 UTC
Incident End Time: 2023-11-25 02:00 UTC

MONITORING 5 months ago - at 11/25/2023 02:16AM

We are no longer observing any further issues with MMS MT queues towards Verizon Wireless US as of 2023-11-25 01:30 UTC.
We will continue to monitor for any further issues and update you accordingly.

INVESTIGATING 5 months ago - at 11/24/2023 09:23PM

We are observing the issue with MMS MT queues towards Verizon Wireless US has reoccured.
We are continuing to investigate this issue.

MONITORING 5 months ago - at 11/24/2023 09:09PM

We are no longer observing any further issues with MMS MT queues towards Verizon Wireless US as of 2023-11-24 20:41 UTC.
We will continue to monitor for any further issues and update you accordingly.

INVESTIGATING 5 months ago - at 11/24/2023 06:17PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 11/24/2023 06:09PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 11/24/2023 04:09PM

We are currently observing MMS MT queues towards Verizon Wireless US for both Toll Free and Short code traffic.

Incident Start Time: 2023-11-24 15:33 UTC

Impact: Delayed MMS MTs and/or delayed delivery receipts

We will update as soon as we have more information.

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