Outage in Sinch

Calling Services - Performance Degradation on US-EAST

Resolved Minor
February 20, 2024 - Started 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are writing to inform you that we are currently observing performance degradation for our calling services. Incident start time: 2024-02-19 15:39 UTC Incident restoration time: TBA Incident stop time: TBA We appreciate your patience and apologize for any inconvenience experienced while this is being worked on. Please contact support@sinch.com should you require further information or assistance.
Components affected
Sinch Data Calling Sinch Video Calling Sinch SIP Trunk Sinch Phone Calling (PSTN)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/20/2024 09:03PM

This incident has been resolved.

Incident start time: 2024-02-19 15:39 UTC
Incident restoration time: 2024-02-20 18:24 UTC
Incident stop time: 2024-02-20 18:24 UTC

MONITORING 2 months ago - at 02/20/2024 07:03PM

A fix has been implemented and we are monitoring the results.


Incident start time: 2024-02-19 15:39 UTC
Incident restoration time: 2024-02-20 18:24 UTC

INVESTIGATING 2 months ago - at 02/20/2024 04:10PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/20/2024 02:02PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/20/2024 12:01PM

We are writing to inform you that we are currently observing performance degradation for our calling services.

Incident start time: 2024-02-19 15:39 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.

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