Outage in Sinch

Performance degradation - US1 and US2 Legacy SMS API

Resolved Minor
February 26, 2024 - Started 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We are writing to inform you that we are currently observing a performance degradation with our Legacy SMS API. The performance degradation is affecting legacy API, Redhot XML, SMS, SDI and HTTP API in the the North America endpoints for the following FQDNs: ssl-xml.us.mblox.com us.sms.sdi.sinch.com us.span.api.sinch.com us.xml.api.sinch.com us1.span.api.sinch.com us2.span.api.sinch.cpm venice.api.sinch.com xml.us.mblox.com xml001.nj2.us.mblox.com xml001.qsv.us.mblox.com xml001.us.mblox.com xml001.us.mblox.com xml001.us1.us.mblox.com xml2.us.mblox.com xml3.us.mblox.com xml4.us.mblox.com xml5.us.mblox.com xml6.us.mblox.com xml7.us.mblox.com Our engineers are currently working on resolving the issue.
Components affected
Sinch SMPPG (mBlox) Sinch SMS (Legacy ) Sinch Redhot XML (mBlox) Sinch E3 (Dialogue) Sinch OIDS (mBlox) Sinch MSIP (mBlox)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/29/2024 03:05PM

This incident has been resolved since the below time.

Incident End Time: 2024-02-26 07:24 UTC

INVESTIGATING 2 months ago - at 02/26/2024 05:26AM

We are writing to inform you that we are currently observing a performance degradation with our Legacy SMS API.

The performance degradation is affecting legacy API, Redhot XML, SMS, SDI and HTTP API in the the North America endpoints for the following FQDNs:
ssl-xml.us.mblox.com
us.sms.sdi.sinch.com
us.span.api.sinch.com
us.xml.api.sinch.com
us1.span.api.sinch.com
us2.span.api.sinch.cpm
venice.api.sinch.com
xml.us.mblox.com
xml001.nj2.us.mblox.com
xml001.qsv.us.mblox.com
xml001.us.mblox.com
xml001.us.mblox.com
xml001.us1.us.mblox.com
xml2.us.mblox.com
xml3.us.mblox.com
xml4.us.mblox.com
xml5.us.mblox.com
xml6.us.mblox.com
xml7.us.mblox.com

Our engineers are currently working on resolving the issue.

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