Outage in Sitoo

Infrasec Service Disruption (only Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Resolved Major
June 18, 2023 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Infrasec, who handles the Control Unit is currently having a service disruption. They are actively troubleshooting the problem and hope to solve it as soon as possible. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.
Components affected
Sitoo 3rd Party Integrations
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/18/2023 02:26PM

Infrasec has confirmed that the issue has been resolved. Back to normal since 15:55 (CET).

MONITORING 11 months ago - at 06/18/2023 02:02PM

Latest news from Infrasec is that the problem is solved. We are still monitoring this.

IDENTIFIED 11 months ago - at 06/18/2023 01:38PM

Unfortunately, we have no new information from Infrasec and there's nothing we can do at this point. We apologize for the inconvenience.

IDENTIFIED 11 months ago - at 06/18/2023 12:42PM

Infrasec is working on this issue with all resources available to solve this issue ASAP.

INVESTIGATING 11 months ago - at 06/18/2023 12:39PM

Infrasec has now updated its status page. See: https://status-io.infrasec.se

INVESTIGATING 11 months ago - at 06/18/2023 12:37PM

Infrasec, who handles the Control Unit is currently having a service disruption. They are actively troubleshooting the problem and hope to solve it as soon as possible. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.

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