Outage in SkyKick

Missing Mail/Calendar Data in V-Next Google Migrations

Resolved Minor
April 21, 2023 - Started about 1 year ago - Lasted 27 days

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Outage Details

SkyKick Engineering is currently troubleshooting isolated reports of missing mail/calendar data in V-Next migrations from Google Sources. At this time, we believe that only a limited subset of accounts in V-Next Google migrations may be impacted by this issue. We will update this incident as more information becomes available.
Components affected
SkyKick Migration Suites
Latest Updates ( sorted recent to last )
about 1 year ago - at 04/21/2023 08:24PM

SkyKick Engineering is currently troubleshooting isolated reports of missing mail/calendar data in V-Next migrations from Google Sources. At this time, we believe that only a limited subset of accounts in V-Next Google migrations may be impacted by this issue. We will update this incident as more information becomes available.

about 1 year ago - at 04/21/2023 11:38PM

SkyKick Engineering is continuing to investigate reports of missing mail/calendar data in V-Next migrations from Google Sources. We continue to believe that only a limited subset of accounts in V-Next Google migrations may be impacted by this issue. We will update this incident as more information becomes available. We appreciate your patience as we continue to investigate this issue.

about 1 year ago - at 04/24/2023 04:59PM

SkyKick Engineering continues to investigate a solution to remedy reports of missing mail/calendar data in V-Next migrations from Google Sources and some progress has been made. We still believe the scope of the issue to be limited to a small subset of Google orders. We will update this incident as more information becomes available.

about 1 year ago - at 04/24/2023 08:34PM

SkyKick Engineering has identified a specific issue preventing the migration of mail/calendar data in V-Next migrations from Google sources. We are actively working to resolve this issue as quickly as possible. We will update this incident as more information becomes available.

about 1 year ago - at 04/25/2023 05:55PM

SkyKick Engineering has identified a specific issue preventing the migration of mail/calendar data in V-Next migrations from Google sources. We are actively working to resolve this issue as quickly as possible. We will continue to provide updates as they become available.

about 1 year ago - at 04/25/2023 11:48PM

SkyKick Engineering continues to works towards resolution on the issue preventing the migration of mail/calendar data from Google sources. We will update this incident as more information becomes available.

about 1 year ago - at 04/27/2023 02:17PM

SkyKick Engineering has developed a solution to remedy missing mail/calendar data in V-Next migrations from Google Sources. We continue to work to test that solution before implementation. We believe that only a limited subset of accounts in V-Next Google migrations are being impacted by this issue. We will update this incident as more information becomes available.

about 1 year ago - at 04/27/2023 11:48PM

SkyKick Engineering continues to test the solution to remedy missing mail/calendar data in V-Next migrations from Google Sources prior to implementation. Only a subset of Google syncs have been impacted. We appreciate your patience as we continue to work towards a resolution.

about 1 year ago - at 04/28/2023 10:22PM

SkyKick Engineering has begun implementing a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. SkyKick Engineers are actively monitoring the situation. We will update this incident as more information becomes available.

about 1 year ago - at 05/01/2023 01:14PM

SkyKick Engineering continues to implement a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. SkyKick Engineers are running further tests to determine the full efficacy of the solution and have made substantial progress. We appreciate your patience as we work towards complete resolution.

about 1 year ago - at 05/02/2023 05:14PM

SkyKick Engineering continues to implement a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. SkyKick Engineers are running further tests to determine the full efficacy of the solution and have made substantial progress. We appreciate your patience as we work towards complete resolution.

almost 1 year ago - at 05/04/2023 12:12AM

SkyKick Engineering continues to implement a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. We will update this incident as more information becomes available.

12 months ago - at 05/04/2023 05:40PM

SkyKick Engineering continues to implement a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. Further updates on this incident will occur as more information becomes available.

12 months ago - at 05/04/2023 11:40PM

SkyKick Engineering continues to implement a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. Further updates on this incident will occur as more information becomes available.

12 months ago - at 05/05/2023 11:54PM

SkyKick Engineering continues to implement a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. At this time, mail items are migrating accurately. SkyKick Engineers continue to work towards a solution for contact and calendar data. Further updates on this incident will occur as more information becomes available.

12 months ago - at 05/08/2023 05:33PM

SkyKick Engineering continues to implement a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. At this time, mail items are migrating accurately. SkyKick Engineers continue to work towards a solution for contact and calendar data. Further updates on this incident will occur as more information becomes available.

12 months ago - at 05/11/2023 02:05AM

SkyKick Engineering continues to implement a solution to remedy missing mail/calendar data in V-Next migrations from Google sources. At this time all data should be migrating as expected, but more testing is required for full confirmation. Further updates on this incident will occur as more information becomes available.

12 months ago - at 05/11/2023 11:33PM

SkyKick Engineering continues to implement a solution to remedy missing data in V-Next migrations from Google sources. Migrations are running as expected, but some data fidelity issues may persist. Further updates on this incident will occur as more information becomes available.

12 months ago - at 05/13/2023 12:32AM

SkyKick Engineering continues to implement a solution to remedy missing data in V-Next migrations from Google sources. Further updates on this incident will occur as more information becomes available.

12 months ago - at 05/16/2023 12:09AM

SkyKick Engineering continues to implement a solution to remedy missing data in V-Next migrations from Google sources. Further updates on this incident will occur as more information becomes available.

12 months ago - at 05/16/2023 11:49PM

SkyKick Engineering has deployed a solution to remedy missing data in V-Next migrations from Google sources.  SkyKick Engineering is continuing to actively monitor this situation until we can definitively confirm that the solution is working as expected. Further updates on this incident will occur as more information becomes available.

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