Outage in Skytap

Hosting Degradation in US-East-2

Resolved Major
May 03, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating reports regarding an issue related to x86 hosting services in our US-East-2 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Components affected
Skytap US-East-2 x86 Compute
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/03/2023 05:37PM

The issue related to hosting services in our US-East-2 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some x86 virtual machines in this region to change to a running state

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

MONITORING about 2 years ago - at 05/03/2023 04:21PM

We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-East-2 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some x86 virtual machines in this region to change to a running state

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED about 2 years ago - at 05/03/2023 03:13PM

We have identified an issue related to x86 hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue include:
- Inability of a subset of x86 virtual machines in this region to change to a running state

We will provide another update as soon as there is a significant change in status.

IDENTIFIED about 2 years ago - at 05/03/2023 02:25PM

We have identified an issue related to hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of a small subset of x86 virtual machines in this region to change to a running state

We will provide an update within one hour.

INVESTIGATING about 2 years ago - at 05/03/2023 02:12PM

We are investigating reports regarding an issue related to x86 hosting services in our US-East-2 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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