Outage in Skytap

Hosting Degradation in CAN-Toronto

Resolved Major

March 13, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

Components affected

Skytap CAN-Toronto x86 Compute

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 03/13/2025 10:01PM

The issue related to hosting services in our CAN-Toronto Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED 12 months ago - at 03/13/2025 09:14PM

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are continuing active work on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

IDENTIFIED 12 months ago - at 03/13/2025 08:06PM

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

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