Outage in Skytap

Hosting Degradation in CAN-Toronto

Resolved Major
March 07, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports regarding an issue related to x86 hosting services in our CAN-Toronto Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Components affected
Skytap CAN-Toronto x86 Compute
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/07/2024 07:04PM

The issue related to hosting services in our CAN-Toronto Region Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of a limited subset of virtual machines in this region to change to a running state

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED about 2 months ago - at 03/07/2024 06:39PM

We are continuing to work towards resolving an issue related to x86 hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of a limited subset of x86 virtual machines in this region to change to a running state

We will provide an update as soon as there is a significant change in status.

IDENTIFIED about 2 months ago - at 03/07/2024 05:51PM

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of a limited subset of virtual machines in this region to change to a running state

We will provide an update within one hour.

INVESTIGATING about 2 months ago - at 03/07/2024 05:28PM

We are investigating reports regarding an issue related to x86 hosting services in our CAN-Toronto Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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