Outage in Skytap

Hosting Degradation in CAN-Toronto

Resolved Major
March 20, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports regarding an issue related to POWER hosting services in our CAN-Toronto Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Components affected
Skytap CAN-Toronto POWER Compute
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2024 08:59PM

The issue related to hosting services in our CAN-Toronto Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED about 1 month ago - at 03/20/2024 08:48PM

We have identified an issue related to POWER hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

INVESTIGATING about 1 month ago - at 03/20/2024 08:21PM

We are investigating reports regarding an issue related to POWER hosting services in our CAN-Toronto Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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Hosting Degradation in CAN-Toronto - about 2 months ago

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