Outage in SlimPay

[PRODUCTION] [Important Information] - Dashboard unavailability

Resolved Minor
October 31, 2023 - Started 6 months ago - Lasted 31 minutes
Official incident page

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Outage Details

[EN] Dear customers, We would like to inform you that our Dashboard is temporally unavailable. We understand the importance of accessing our platform, that is why our technical team is working to solve the issue as soon as possible, and we will provide an update when we have more information. If you have any urgent needs or concerns during this time, please do not hesitate to contact our support team at support@slimpay.com. Thank you for your understanding, Best regards, The SlimPay team [FR] Chers clients, Nous voulons vous informer que notre Dashboard est temporairement indisponible. Nous comprenons l'importance d'avoir accès à l'interface, c'est pourquoi nos équipes techniques travaillent afin de résoudre le problème le plus rapidement possible. Nous vous fournirons une mise à jour dès que nous aurons plus d'informations. Si vous avez des besoins ou des préoccupations urgents pendant cette période, n'hésitez pas à contacter notre équipe de support à support@slimpay.com. Nous vous remercions de votre coopération. Cordialement, L'équipe SlimPay
Components affected
SlimPay Backoffice / Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/31/2023 11:00AM

This incident has been resolved.

INVESTIGATING 6 months ago - at 10/31/2023 10:54AM

[EN]
Dear customers,

We would like to inform you that our Dashboard is temporally unavailable. We understand the importance of accessing our platform, that is why our technical team is working to solve the issue as soon as possible, and we will provide an update when we have more information.

If you have any urgent needs or concerns during this time, please do not hesitate to contact our support team at support@slimpay.com.

Thank you for your understanding,

Best regards,

The SlimPay team

[FR]
Chers clients,

Nous voulons vous informer que notre Dashboard est temporairement indisponible. Nous comprenons l'importance d'avoir accès à l'interface, c'est pourquoi nos équipes techniques travaillent afin de résoudre le problème le plus rapidement possible.

Nous vous fournirons une mise à jour dès que nous aurons plus d'informations.

Si vous avez des besoins ou des préoccupations urgents pendant cette période, n'hésitez pas à contacter notre équipe de support à support@slimpay.com.

Nous vous remercions de votre coopération.

Cordialement,

L'équipe SlimPay

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