Outage in SlimPay

[PRODUCTION] [Important Information] - Dashboard instabilities

Resolved Minor
January 25, 2024 - Started 3 months ago - Lasted 34 minutes
Official incident page

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Outage Details

[EN] Dear customers, We would like to inform you that our Dashboard is facing some instabilities. We understand the importance of accessing our platform, that is why our technical team is working to solve the issue as soon as possible, and we will provide an update when we have more information. If you have any urgent needs or concerns during this time, please do not hesitate to contact our support team at support@slimpay.com. Thank you for your understanding, Best regards, The SlimPay team [FR] Chers clients, Nous voulons vous informer que notre Dashboard rencontre quelques instabilités. Nous comprenons l'importance d'avoir accès à l'interface, c'est pourquoi nos équipes techniques travaillent afin de résoudre le problème le plus rapidement possible. Nous vous fournirons une mise à jour dès que nous aurons plus d'informations. Si vous avez des besoins ou des préoccupations urgents pendant cette période, n'hésitez pas à contacter notre équipe de support à support@slimpay.com. Nous vous remercions de votre coopération. Cordialement, L'équipe SlimPay
Components affected
SlimPay Backoffice / Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/25/2024 12:04PM

[EN]
Dear customers,
We would like to inform you that our Dashboard has been stabilised on our production environment.
We apologise for the inconvenience.
Sincerely,
The SlimPay team.

[FR]
Chers clients,
Nous souhaitons vous informer que le Dashboard sur l'environnement de production est maintenant stabilisé.
Nous vous prions de nous excuser pour ce désagrément.
Sincèrement,
L'équipe SlimPay.

INVESTIGATING 3 months ago - at 01/25/2024 11:36AM

[EN]
Dear customers,

We would like to inform you that our Dashboard is facing some instabilities. We understand the importance of accessing our platform, that is why our technical team is working to solve the issue as soon as possible, and we will provide an update when we have more information.

If you have any urgent needs or concerns during this time, please do not hesitate to contact our support team at support@slimpay.com.

Thank you for your understanding,

Best regards,

The SlimPay team

[FR]
Chers clients,

Nous voulons vous informer que notre Dashboard rencontre quelques instabilités. Nous comprenons l'importance d'avoir accès à l'interface, c'est pourquoi nos équipes techniques travaillent afin de résoudre le problème le plus rapidement possible.

Nous vous fournirons une mise à jour dès que nous aurons plus d'informations.

Si vous avez des besoins ou des préoccupations urgents pendant cette période, n'hésitez pas à contacter notre équipe de support à support@slimpay.com.

Nous vous remercions de votre coopération.

Cordialement,

L'équipe SlimPay

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