Outage in SlimPay

[IMPORTANT] - Sftp service update

Resolved Minor
August 01, 2023 - Started 9 months ago - Lasted 16 days
Official incident page

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Outage Details

[EN] Dear customers, We are currently updating the sftp service for the pre-production and production environments. Please note that the sftp service may experience some disruptions and unavailability during this operation. We will keep you informed of the progress of this operation. Regards, The Slim Pay team [FR] Chers clients, Une opération de mise à jour est actuellement en cours sur le service sftp et cela concerne l'environnement de pré-production et production. Nous vous informons que le service sftp pourrait rencontrer quelques perturbations et indisponibilités lors de cette intervention. Nous vous tiendrons informés de l'avancement de cette opération. Cordialement, L'équipe Slim Pay
Components affected
SlimPay sFTP
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/17/2023 01:52PM

This incident has been resolved.

MONITORING 9 months ago - at 08/03/2023 01:15PM

[EN]
Dear customers,
We would like to inform you that the sftp service upgrade was completed yesterday, therefore the service may still have experienced some disruption and availability problems during this intervention.
However, the upgrade was successful and we consider the service is now back to its nominal mode although we still continue monitoring the situation more closely on our side.
If you have any questions, please do not hesitate to contact us at support@slimpay.com.
Yours sincerely,
The Slimpay team.

[FR]
Chers clients,
Nous souhaitons vous informer que la mise à jour du service sftp s'est terminée hier, ainsi le service a pu encore connaître quelques perturbations et problèmes de disponibilité pendant cette intervention.
Toutefois, la mise à jour s'est bien déroulée et nous considérons que le service fonctionne à nouveau en mode nominal, néanmoins nous continuons à surveiller la situation de plus près de notre côté.
Nous sommes à votre disposition, si vous avez des questions, n'hésitez pas à nous contacter à l'adresse support@slimpay.com
Cordialement,
L'équipe de Slimpay.

MONITORING 9 months ago - at 08/01/2023 10:54AM

[EN]
Dear customers,
We are currently updating the sftp service for the pre-production and production environments.
Please note that the sftp service may experience some disruptions and unavailability during this operation.
We will keep you informed of the progress of this operation.
Regards,
The Slim Pay team

[FR]
Chers clients,
Une opération de mise à jour est actuellement en cours sur le service sftp et cela concerne l'environnement de pré-production et production.
Nous vous informons que le service sftp pourrait rencontrer quelques perturbations et indisponibilités lors de cette intervention.
Nous vous tiendrons informés de l'avancement de cette opération.
Cordialement,
L'équipe Slim Pay

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