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SlimPay Latest Stats, Incidents, and Reports

2
Incidents in the last 7 days
4
Incidents in the last 30 days
Reports in the last 12 hours
2
days since last incident

Minor Incident [IMPORTANT INFORMATION] - [Production] - Problem of duplicate SEPA transactions

[EN] Dear customers, We would like to inform you that we have identified some duplicate SEPA transactions with an execution date of 22 April. The subject was urgently taken into account by our CTO and all our technical teams were mobilised and the analysis is still ongoing. We assure you that we will do our utmost to obtain more information on the origin of the problem and make the necessary corrections. We will get back to you with more information and details at the end of the day at 5pm and we will contact the affected merchants individually with the list of impacted transactions. We apologise for any inconvenience caused. Sincerely, The Slimpay team [FR] Chers clients, Nous tenons à vous informer que nous avons identifié certains doublons de prélèvements SEPA dont la date d'exécution initiale était le 22 avril. Le sujet a été pris en compte en urgence par notre CTO, toutes nos équipes techniques ont été mobilisées et l'analyse est toujours en cours en ce moment. Nous vous assur...

23 days ago

Resolved Minor [IMPORTANT] [Preproduction] Problem of signing a mandate

[EN] Dear customers, We are currently experiencing a problem with the signing of mandates on the pre-production environment, we are still working on the resolution. We will keep you informed as soon as the situation is resolved. We apologise for the inconvenience. The SlimPay team [FR] Chers clients, Nous rencontrons actuellement un problème avec la signature des mandats sur l'environnement de préproduction, nous travaillons toujours sur la résolution. Nous vous tiendrons informés dès que la situation sera résolue. Nous vous prions de nous excuser pour ce désagrément. L'équipe SlimPay

2 days ago

Resolved Minor [IMPORTANT] [Production] Problem of signing a mandate

[EN] Dear customers, We are currently experiencing a problem with the signing of mandates on the production environment, we are still working on the resolution. We will keep you informed as soon as the situation is resolved. We apologise for the inconvenience. The SlimPay team [FR] Chers clients, Nous rencontrons actuellement un problème avec la signature des mandats sur l'environnement de production, nous travaillons toujours sur la résolution. Nous vous tiendrons informés dès que la situation sera résolue. Nous vous prions de nous excuser pour ce désagrément. L'équipe SlimPay

3 days ago

Resolved Maintenance [INFORMATION] - Automatic fund transfer service temporarily blocked

[EN] Dear customer, Due to an incident occurred at the end of April, the automatic transfer of funds to your destination bank account is unavailable. We would like to point out that it is still possible to execute a funds transfer manually via your interface. You will find in the link below, the procedure to assist you in this process: https://support.slimpay.com/hc/fr-fr/articles/4406042352785-Gestion-de-la-balance-comptable-#h_50f171f1-4942-4a92-a436-3a884f1cc377 Once the transfer of funds has been carried out manually, your Dashboard will display the following statuses in succession: - To be executed - In progress - Executed We remain at your disposal to answer any questions you may have. Regards, The SlimPay team [FR] Cher client, À la suite d’un incident survenu fin avril, le service de transfert automatique de fonds vers votre compte bancaire de destination est indisponible. Nous soulignons qu’il est toutefois possible d’exécuter un virement de fonds de manière manuelle via v...

10 days ago

Resolved Minor [PREPROD] SFTP Server Down In PREPROD Environment

[ Version française ] Bonjour, Un incident est en cours sur le serveur SFTP de préproduction. Des investigations sont en cours, nous mettons tout en œuvre afin de rétablir le service dans les meilleurs délais. Vous serez informé en temps voulu de l'évolution de l'incident. Nous vous prions de nous excuser pour la gène occasionnée par cet incident. Cordialement. [ English version ] Hello, There is an incident on the SFTP server of pre-production. Investigations are underway, we are doing everything possible to restore the service as soon as possible. You will be informed in due time of the evolution of the incident. We apologize for the inconvenience caused by this incident. Sincerely.

2 months ago

SlimPay Components Status

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Frequently Asked Questions

Is SlimPay down today?
SlimPay seems to be up and running. We've updated the status 2 minutes ago.
I'm having issues with SlimPay, but the status is OK. What's going on?
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We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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Contact us, and we'll add it ASAP.

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