This chart provides user-reported problems for SlimPay in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official SlimPay status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last SlimPay outages and possible affected you.
Minor Resolved · 9 days ago · lasted about 17 hours
[PRODUCTION] - [IMPORTANT INFORMATION] - Delayed SDD to the next execution date
[EN] Dear customers, Following an information from our sponsor bank, we would like to communicate that some of the transactions originally scheduled for Wednesday 25 January will be postponed to Thursday 26 January. We will keep you updated on the evolution of the situation. We apologize for this inconvenience and thank you for your understanding. Best regards, The SlimPay team [FR] Chers clients, Suite à une information de notre banque sponsor, nous tenons à vous communiquer qu'une partie des transactions initialement prévues pour le mercredi 25 janvier sera reportée au jeudi 26 janvier. Nous vous tiendrons informés de l'évolution de la situation. Nous vous prions de bien vouloir nous excuser pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe SlimPay
Maintenance Resolved · 28 days ago · lasted 3 days
[PRODUCTION] - [IMPORTANT INFORMATION] - Delay in processing SEPA payments
[EN] Dear customers, We would like to inform you that we had a problem with the sending of the sepa payments and that the debits that were to be executed on January 09 will be postponed to January 10. We will keep you informed of the evolution of the situation. We apologize for this inconvenience and thank you for your understanding. Sincerely, The SlimPay team, [FR] Chers clients, Nous tenons à vous informer que nous avons eu un problème avec l'envoi des paiements sepa et que les prélèvements qui devaient être exécutés le 09 janvier seront reportés au 10 janvier. Nous vous tiendrons informés de l'évolution de la situation. Nous vous prions de bien vouloir nous excuser pour ce désagrément et vous remercions de votre compréhension. Sincèrement, L'équipe SlimPay,
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Major Resolved · about 2 months ago · lasted about 1 hour
[Production] - Dashboard unavailability
[EN] Dear customers, We are experiencing a problem with the Dashboard interface on the production environment, which is currently unavailable. We are actively working to restore the service as soon as possible. We will keep you informed of the situation and apologise for the inconvenience. Sincerely, The SlimPay team. [FR] Chers clients, Nous rencontrons un problème avec l'interface Dashboard sur l'environnement de production, qui est actuellement indisponible. Nous travaillons activement pour rétablir le service dès que possible. Nous vous tiendrons informés de l'évolution de la situation et vous prions de nous excuser pour le désagrément. Sincèrement, L'équipe SlimPay.
Major Resolved · 4 months ago · lasted about 1 hour
Production Backoffice unavailability
[EN] Dear customers, Access to our Production Backoffice is currently unavailable. We are working on solving this problem. We will inform you when it is available again. We are sorry for the inconvenience. The SlimPay team. [FR] Chers clients, L'accès à notre Backoffice de production est actuellement indisponible. Nous travaillons sur la résolution de ce problème. Nous vous informerons quand il sera à nouveau disponible. Nous sommes désolés pour ce désagrément. L'équipe SlimPay.
Minor Resolved · 4 months ago · lasted 2 days
[Preproduction][Card] 3DS Issues
[FR] Cher clients, Un problème de 3DS est survenue ce matin sur notre environnement de préproduction. Des investigations sont en cours auprès de notre partenaire CB et nous reviendrons vous au plus vite une fois le service rétabli. Le flux en production n'est pas concerné. Nous nous excusons pour la gène occasionnée. Cordialement. L'équipe Slimpay. [EN] Dear customers, A 3DS problem occurred this morning on our pre-production environment. Investigations are underway with our partner CB and we will get back to you as soon as possible once the service is restored. The flow in production is not concerned. We apologize for the inconvenience. Sincerely. The Slimpay team.
Maintenance Resolved · 4 months ago · lasted about 3 hours
[IMPORTANT] - [Production] SFTP issue
[EN] Dear customers, We would like to inform you that we have an ongoing incident on the production SFTP server. Investigations are in progress and we are doing our best to restore the service as soon as possible. You will be informed in due course about the progress of the incident. We apologise for any inconvenience caused by this incident. Yours sincerely, SlimPay Team [FR] Chers clients, Nous tenons à vous informer que nous avons un incident en cours sur le serveur SFTP de production. Des enquêtes sont en cours et nous faisons tout notre possible pour rétablir le service dès que possible. Vous serez informés en temps voulu de l'évolution de l'incident. Nous vous prions de bien vouloir nous excuser pour les désagréments causés par cet incident. Cordialement, L'équipe SlimPay
Maintenance Resolved · 5 months ago · lasted about 24 hours
[IMPORTANT] [Preproduction] Problem of signing a mandate
[EN] Dear customers, We are currently experiencing a problem with the signing of mandates on the preproduction environment, we are still working on the resolution. We will keep you informed as soon as the situation is resolved. We apologise for the inconvenience. The SlimPay team [FR] Chers clients, Nous rencontrons actuellement un problème avec la signature des mandats sur l'environnement de préproduction, nous travaillons toujours sur la résolution. Nous vous tiendrons informés dès que la situation sera résolue. Nous vous prions de nous excuser pour ce désagrément. L'équipe SlimPay
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