Outage in Snowflake

10 Deployments Affected: INC0078057

Resolved Minor
February 13, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:47 UTC February 13, 2023
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/14/2023 12:05AM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses. Existing virtual warehouses already running were unaffected.
Incident start time: 22:15 UTC February 13, 2023
A root cause analysis (RCA) document will be published within ten business days.

MONITORING about 1 year ago - at 02/13/2023 11:35PM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:00 UTC February 13, 2023

IDENTIFIED about 1 year ago - at 02/13/2023 11:23PM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:00 UTC February 13, 2023

INVESTIGATING about 1 year ago - at 02/13/2023 10:57PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:47 UTC February 13, 2023

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