Outage in Snowflake

AWS - US West (Oregon): INC0130904

Resolved Major
April 07, 2025 - Started 10 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays or be unable to access or use Snowflake services and features. Incident start time: 21:00 UTC April 07, 2025
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/07/2025 11:31PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.

Incident start time: 21:00 UTC April 07, 2025
Incident end time: 22:40 UTC April 07, 2025

Preliminary root cause: A configuration change within the Metadata layer caused a temporary disruption when attempting to access Snowflake services and features.

A root cause analysis (RCA) document will be published within seven business days.

MONITORING 10 days ago - at 04/07/2025 11:06PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.

Incident start time: 21:00 UTC April 07, 2025
Incident end time: 22:40 UTC April 07, 2025

Preliminary root cause: A configuration change within the Metadata layer caused a temporary disruption when attempting to access Snowflake services and features.

IDENTIFIED 10 days ago - at 04/07/2025 10:41PM

Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.

Incident start time: 21:00 UTC April 07, 2025

INVESTIGATING 10 days ago - at 04/07/2025 09:57PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays or be unable to access or use Snowflake services and features.

Incident start time: 21:00 UTC April 07, 2025

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