Outage in Snowflake

Azure - West Europe (Netherlands): INC0103720

Resolved Minor
March 04, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified region(s) may experience a 'Trying to connect to warehouse' error when accessing existing Streamlit apps. Incident start time: 10:05 UTC March 01, 2024
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/04/2024 03:05PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified region(s) may experience a 'Trying to connect to warehouse' error when accessing existing Streamlit apps.
Incident start time: 10:05 UTC March 01, 2024
Incident end time: 12:06 UTC March 04, 2024
Preliminary root cause: A recent change resulted in a configuration error which affected Snowflake's Cloud Services layer under specific circumstances.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING about 2 months ago - at 03/04/2024 01:44PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified region(s) may experience a 'Trying to connect to warehouse' error when accessing existing Streamlit apps.
Incident start time: 10:05 UTC March 01, 2024
Incident end time: 12:06 UTC March 04, 2024
Preliminary root cause: A recent change resulted in a configuration error which affected Snowflake's Cloud Services layer under specific circumstances.

IDENTIFIED about 2 months ago - at 03/04/2024 12:45PM

Current status: We've identified the source of the issue, and we're continuing to develop and implement a fix to restore service. Some customers may now be able to access Streamlit successfully. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region(s) may experience a 'Trying to connect to warehouse' error when accessing existing Streamlit apps.
Incident start time: 10:05 UTC March 01, 2024

IDENTIFIED about 2 months ago - at 03/04/2024 11:46AM

Current status: We've identified the source of the issue, and we're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region(s) may experience a 'Trying to connect to warehouse' error when accessing existing Streamlit apps.
Incident start time: 10:05 UTC March 01, 2024

IDENTIFIED about 2 months ago - at 03/04/2024 10:48AM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region(s) may experience a 'Trying to connect to warehouse' error when accessing existing Streamlit apps.
Incident start time: 10:05 UTC March 01, 2024

INVESTIGATING about 2 months ago - at 03/04/2024 09:50AM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified region(s) may experience a 'Trying to connect to warehouse' error when accessing existing Streamlit apps.
Incident start time: 10:05 UTC March 01, 2024

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