Outage in Snowflake

AWS - US East (N. Virginia): INC0105132

Resolved Major
March 22, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Incident start time: 11:10 UTC March 22, 2024
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/22/2024 02:34PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Incident end time: 13:13 UTC March 22, 2024
Preliminary root cause: A recent release to Snowsight caused the user interface to experience slowness or timeouts when attempting to access.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING about 1 month ago - at 03/22/2024 01:46PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Incident end time: 13:13 UTC March 22, 2024
Preliminary root cause: A recent release to Snowsight caused the user interface to experience slowness or timeouts when attempting to access.

IDENTIFIED about 1 month ago - at 03/22/2024 12:52PM

Current status: We're temporarily reverting Snowsight software to its previous release to provide continued service pending remediation of the current version. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024

INVESTIGATING about 1 month ago - at 03/22/2024 12:04PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024

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