Outage in Socialbakers

Unable to reply to Facebook direct messages (Meta API)

Resolved Minor
April 15, 2024 - Started 18 days ago - Lasted 8 days
Official incident page

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Outage Details

We are currently experiencing issues which may affect your ability to reply to Facebook direct messages in Community & Care. Currently, 0.3% of the outgoing replies to Facebook Direct Message fail to be published across our customer-base. The issue has been identified on Meta's API and promptly reported to Meta's customer support. We are awaiting for resolution of the issue on the Meta API and will promptly share an update when a resolution is in place.
Components affected
Socialbakers Suite Socialbakers Community
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/23/2024 09:12AM

There is an open discussion with the Meta's support team and we are trying to identify the source of the issue with them. Given the extremely low impact (0.3% of failed response on average) and based on our experience of Meta's support lead times with issues of minor entity, we are resolving this incident and will share an update via different channels once we know more.

IDENTIFIED 18 days ago - at 04/15/2024 02:10PM

We are currently experiencing issues which may affect your ability to reply to Facebook direct messages in Community & Care. Currently, 0.3% of the outgoing replies to Facebook Direct Message fail to be published across our customer-base. The issue has been identified on Meta's API and promptly reported to Meta's customer support.

We are awaiting for resolution of the issue on the Meta API and will promptly share an update when a resolution is in place.

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