Outage in Socialbakers

Facebook/Instagram API issue affecting video publishing

Resolved Minor
April 04, 2024 - Started 29 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with the Facebook/Instagram API that is affecting video publishing. This issue started yesterday around 9 PM CET. It appears that other types of media are not affected, but almost 100% of video publishing attempts were failing. We have determined that this is an issue on Meta’s side. The issue with the Facebook/Instagram API affecting video publishing is now stable but not fully operational. While we have seen improvements, some posts may still fail to publish. We are continuing to work with Meta to fully resolve this issue. Thank you for your understanding.
Components affected
Socialbakers Publisher
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/04/2024 08:27AM

This incident has been resolved.

MONITORING 29 days ago - at 04/04/2024 06:22AM

We have identified an issue with the Facebook/Instagram API that is affecting video publishing. This issue started yesterday around 9 PM CET. It appears that other types of media are not affected, but almost 100% of video publishing attempts were failing. We have determined that this is an issue on Meta’s side.

The issue with the Facebook/Instagram API affecting video publishing is now stable but not fully operational. While we have seen improvements, some posts may still fail to publish. We are continuing to work with Meta to fully resolve this issue.

Thank you for your understanding.

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