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Stats for Soracom official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

45 days

Users reports for Soracom in the last 12 hours

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Soracom outages in the last 30 days per day

Minor · about 2 months ago · lasted about 6 hours

Service Issue Affecting Soracom Cloud Camera Services

(English follows Japanese) 現在、ソラコムクラウドカメラサービス「ソラカメ」において、「クラウド常時録画ライセンス」および「クラウドモーション検知 "無制限" 録画ライセンス」が割り当てられない状況となっております。エンジニアリングチームが調査しています。 なお、当該ライセンスの割り当て以外の動作 (クラウド録画、クラウドモーション検知 "無制限" 録画、ライブ映像など) に問題は確認されておりません。 --- Our engineering team has observed the "Cloud Always Recording License" and "Cloud Motion Detection Unlimited Recording License" can not be assigned to the Soracom Cloud Camera Service, and is currently investigating the issue. No problems have been identified with operations other than the license assignment (cloud always recording, cloud motion detection unlimited recording, live video, etc.).

Major · 3 months ago · lasted about 1 hour

Service issue affecting SORACOM Napter (Global Coverage)

(English follows Japanese) 現在、グローバルカバレッジの SORACOM Napter の一部接続において正常にご利用いただけない状況が発生しています。エンジニアチームが調査しています。 Our engineering team has observed an unusual increase in the number of SORACOM Napter (Global Coverage) that are unable to connect, and is currently investigating the issue.

Major · 3 months ago · lasted about 1 hour

Service issue affecting SORACOM API (includes SORACOM CLI, User Console)

(English follows Japanese) 現在、グローバルカバレッジの SORACOM API およびそれらを利用する機能(SORACOM CLI, ユーザーコンソール等)が利用しづらい状況となっております。エンジニアリングチームが調査しています。 Our engineering team has observed some requests to the SORACOM API (including SORACOM CLI and User Console) failed on Global Coverage, and is currently investigating the issue.

Major · 5 months ago · lasted about 2 hours

Connectivity issue affecting SORACOM Air for Sigfox

(English follows Japanese) Sigfox Network の通信障害の影響により、SORACOM Air for Sigfox の通信遅延や転送失敗の増加を観測しています。エンジニアチームが SORACOM プラットフォームのトラフィック状況を監視しています。 Sigfox の障害レポート( )もあわせてご確認ください。 --- Due to an issue on the Sigfox network, we are observing that some messages are processed with more latency than usual while others are not being delivered. Our engineers are closely monitoring the performance of the network to restore normal operation. You may find more details on the Sigfox status page here:

Major · 6 months ago · lasted about 1 hour

[2023-04-14] SORACOM Air for セルラー通信障害について(plan01s) | Connectivity issue affecting SORACOM Air for Cellular (plan01s)

(English follows Japanese) 現在、IoT プラットフォーム SORACOM において以下の事象が発生しています。 [対象] SORACOM Air for セルラー (plan01s) [事象] 一部の SIM でデータ通信が利用できない、または利用しづらい [発生時刻] 現在確認中 2023-04-14 19:05 現在も事象継続中 [対応状況] エンジニアリングチームが調査しています [次回更新予定] 状況に変化があり次第、または日本時間 2023-04-14 20:00 に更新します。 お客様におかれましてはご不便とご迷惑をおかけしておりますことをお詫び申し上げます。 --- The following events are currently occurring on the SORACOM platform. [Affected services] SORACOM IoT SIMs (plan01s) [Event] Some SIMs cannot connected [Confirmed time] 2023-04-14 10:05 UTC [Current situations] Our engineering team is currently investigating the issue [Next update for announcement] As soon as the situation changes or 2023-04-14 11:00 UTC We apologize for any inconvenience this may cause.

Major · 6 months ago · lasted about 4 hours

Multi-byte character corruption issue affecting SORACOM Harvest Data

(English follows Japanese) 現在、SORACOM Harvest Data に送信された一部のデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生しています。エンジニアチームが調査しています。 Our engineering team has observed some data including multi-byte character sent to SORACOM Harvest Data are garbled, and is continuously investigating the issue.

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