Outage in Soracom

Service issue affecting SORACOM Napter (Global Coverage)

Resolved Major
June 28, 2023 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

(English follows Japanese) 現在、グローバルカバレッジの SORACOM Napter の一部接続において正常にご利用いただけない状況が発生しています。エンジニアチームが調査しています。 Our engineering team has observed an unusual increase in the number of SORACOM Napter (Global Coverage) that are unable to connect, and is currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/28/2023 11:10AM

(English follows Japanese)

日本時間 2023-06-28 17:54 頃から 18:54 頃まで、一部のグローバルカバレッジ(ランデブーポイント: 日本)の SORACOM Napter 接続が失敗する事象が発生しておりました。
現在までに事象の復旧とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。
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The partial connectivity issue affecting SORACOM Napter (Global coverage, Rendezvous point: Japan), which began at 2023-06-28 08:54 UTC, has been resolved as of 2023-06-28 09:54 UTC.
The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.

MONITORING 10 months ago - at 06/28/2023 10:10AM

(English follows Japanese)

グローバルカバレッジ(ランデブーポイント: 日本)の SORACOM Napter 接続がご利用いただけない事象について、原因を特定し対処を実施いたしました。
現在までに回復傾向を確認しており、通常通りのサービスレベルに戻るまで経過を観察しています。完全な復旧を確認でき次第、あらためてこのページでお知らせいたします。

We have confirmed a recovery trend so far, and are monitoring the service issue affecting SORACOM Napter (Global coverage, Rendezvous point: Japan) as it is restored and the service level returns to normal. We will update this page once we have confirmed full recovery.

INVESTIGATING 10 months ago - at 06/28/2023 09:56AM

(English follows Japanese)
現在、グローバルカバレッジの SORACOM Napter の一部接続において正常にご利用いただけない状況が発生しています。エンジニアチームが調査しています。

Our engineering team has observed an unusual increase in the number of SORACOM Napter (Global Coverage) that are unable to connect, and is currently investigating the issue.

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