Outage in Spark Hire

Windows 10 Update - Some users experiencing recording issues

Resolved Minor
March 30, 2024 - Started about 1 month ago - Lasted 27 days
Official incident page

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Outage Details

Due to some recent Windows 10 updates, some users are reporting issues with video recording on Windows 10 devices using Chrome or Edge browsers. We're investigating this further and will update this status bulletin with more information as it becomes available. Users impacted by this issue should try recording on another non-Windows 10 device (e.g. mobile phone).
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 04/25/2024 07:48PM

We haven't seen any additional instances of this after several weeks of monitoring.

MONITORING 30 days ago - at 04/03/2024 03:51PM

We've identified a potential resolution for the issue related to Windows 10 updates and have begun rolling it out users. We will continue to monitor the issue over the next few days.

INVESTIGATING about 1 month ago - at 03/30/2024 12:56AM

Due to some recent Windows 10 updates, some users are reporting issues with video recording on Windows 10 devices using Chrome or Edge browsers.

We're investigating this further and will update this status bulletin with more information as it becomes available.

Users impacted by this issue should try recording on another non-Windows 10 device (e.g. mobile phone).

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