Outage in Spruce Health
Spruce inbox failing to load
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
The system is operating normally and the inbox is accessible now. There was no impact to inbound calls, fax or SMS. As the Spruce app was inaccessible, patients and providers likely could not send a message, engage in a video call or make an outbound call.
We started to see recovery as of 11:50am PT where the inbox was accessible for users. We're continuing to monitor the situation to ensure that the platform remains operational.
We have identified the issue and are working to resolve the issue as we speak. Inbound calls are not impacted. Outbound calls may be impacted.
We are investigating an issue with the Spruce inbox failing to load.
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