Outage in Square Australia

Performance Issues: Square Reader

Resolved Minor
April 22, 2022 - Started about 2 years ago - Lasted 32 minutes
Official incident page

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Outage Details

We're currently investigating an issue where some new Square accounts are unable to take payments with Square Reader. This appears to only be impacting recently created accounts that have not previously taken card payments with a Square Reader. Manually keyed payments are still working on these accounts and can be used as an alternative for impacted accounts as we work to resolve this issue https://squareup.com/help/au/en/article/5176-manually-key-in-card-payments-without-the-square-reader
Components affected
Square Australia Square Reader
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 04/22/2022 04:00AM

Our team has identified an issue with a small number of Square Readers and is presently working on a fix. Thanks for your patience as we work to resolve this issue, and keep in mind that manually keyed payments can be used as an alternative to accept credit or debit card payments in the meantime https://squareup.com/help/au/en/article/5176-manually-key-in-card-payments-without-the-square-reader

We'll be back with another update as soon as possible.

IDENTIFIED about 2 years ago - at 04/22/2022 03:54AM

Our team has identified an issue with some Square Readers and is presently working on a fix. Thanks for your patience as we work to resolve this issue, and keep in mind that manually keyed payments can be used as an alternative to take credit or debit card payments in the meantime https://squareup.com/help/au/en/article/5176-manually-key-in-card-payments-without-the-square-reader

We'll be back with another update as soon as possible.

INVESTIGATING about 2 years ago - at 04/22/2022 03:35AM

We're currently investigating an issue where some Square accounts are unable to take payments with Square Reader and are instead seeing an error message stating that the card cannot be accepted.

Manually keyed payments are still working on these accounts and can be used as an alternative for impacted accounts as we work to resolve this issue https://squareup.com/help/au/en/article/5176-manually-key-in-card-payments-without-the-square-reader

Thanks for your patience.

INVESTIGATING about 2 years ago - at 04/22/2022 03:28AM

We're currently investigating an issue where some new Square accounts are unable to take payments with Square Reader. This appears to only be impacting recently created accounts that have not previously taken card payments with a Square Reader.

Manually keyed payments are still working on these accounts and can be used as an alternative for impacted accounts as we work to resolve this issue https://squareup.com/help/au/en/article/5176-manually-key-in-card-payments-without-the-square-reader

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