Outage in Stax Payments

Mobile Application Crashing on some Android 12 and 13 devices

Resolved Minor
February 10, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

On some Android 12 & 13 devices when searching for a reader, the application will crash if no reader is found. Until the fix is deployed in Google Play there is a workaround by making sure the reader is turned on before doing a search. We are working on a solution.
Components affected
Stax Payments Mobile Applications
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 year ago - at 02/10/2023 05:01PM

On some Android 12 & 13 devices when searching for a reader, the application will crash if no reader is found. Until the fix is deployed in Google Play there is a workaround by making sure the reader is turned on before doing a search. We are working on a solution.

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