All Deployments: Some Android Devices Erroneously being flagged as Tampered during Auth

This incident has been resolved.

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [A fix has been implemented for the Android device authentications erroneously being flagged as Tampered and we are monitoring the results.
Please check back here or subscribe to updates for any changes.] has changed as [The issue causing some users on Android devices to be incorrectly flagged as Tampered during the authentication process has been fully resolved. All authentications are working as expected.

We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.

Please check back or subscribe to be notified when the RCA is posted.].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Admin Panel] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational].
Statuspage incident component [Core Authentication Service] status [partial_outage] has changed as [operational]. " on alert: "All Deployments: Some Android Devices Erroneously being flagged as Tampered during Auth"

[Comment from Opsgenie]System noted: "Statuspage incident impact [MINOR] has changed as [MAJOR].
Statuspage incident status [IDENTIFIED] has changed as [MONITORING].
Statuspage incident message [We have identified an issue that is causing some users on Android devices to be incorrectly flagged as Tampered during the authentication process, and are working on implementing a solution as soon as possible. As a workaround, you can use a Policy to create an exception for users that are confirmed to not be running Tampered devices.] has changed as [A fix has been implemented for the Android device authentications erroneously being flagged as Tampered and we are monitoring the results.
Please check back here or subscribe to updates for any changes.].
Statuspage incident component [Core Authentication Service] status [operational] has changed as [partial_outage].
Statuspage incident component [Core Authentication Service] status [operational] has changed as [partial_outage]. " on alert: "All Deployments: Some Android Devices Erroneously being flagged as Tampered during Auth"

We have identified an issue that is causing some users on Android devices to be incorrectly flagged as Tampered during the authentication process, and are working on implementing a solution as soon as possible. As a workaround, you can use a Policy to create an exception for users that are confirmed to not be running Tampered devices.