Outage in Sunshine 811

Multiple Deployments: Slow Active Directory authentications with Duo SSO

Resolved Minor
September 01, 2023 - Started over 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

We are investigating a potential service degradation for Duo SSO authentications through Active Directory that results in intermittent failures to login or slow logins. Please check back here or subscribe to updates for any changes.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/02/2023 05:22PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 09/01/2023 07:33PM

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [The issue that resulted in Duo SSO login service degregation has self-resolved. We continue to monitor closely and are actively investigating root cause.

Please check back here or subscribe to updates for any changes.] has changed as [The issue that resulted in Duo SSO login service degradation has fully resolved. All authentications are working as expected.

We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.

Please check back or subscribe to be notified when the RCA is posted.].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. " on alert: "Multiple Deployments: Slow Active Directory authentications with Duo SSO"

INVESTIGATING over 1 year ago - at 09/01/2023 07:04PM

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [MONITORING].
Statuspage incident message [We are investigating a potential service degradation for Duo SSO authentications through Active Directory that results in intermittent failures to login or slow logins.

Please check back here or subscribe to updates for any changes.] has changed as [The issue that resulted in Duo SSO login service degregation has self-resolved. We continue to monitor closely and are actively investigating root cause.

Please check back here or subscribe to updates for any changes.]. " on alert: "Multiple Deployments: Slow Active Directory authentications with Duo SSO"

INVESTIGATING over 1 year ago - at 09/01/2023 06:15PM

We are investigating a potential service degradation for Duo SSO authentications through Active Directory that results in intermittent failures to login or slow logins.

Please check back here or subscribe to updates for any changes.

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