Outage in Talkdesk

EU Region calls failing

Resolved Minor
November 10, 2023 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Currently one of our carriers in Europe is experiencing an incident which is causing a percentage of calls to fail. We are working together with our partner to recover the service. We will share more updates as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/10/2023 11:35AM

This incident has been resolved.

MONITORING 6 months ago - at 11/10/2023 11:21AM

Mitigation measures are being applied by our carrier partner and at this point, we are seeing improvements in the success rate of inbound and outbound calls. We are continuously working with our partner in order to recover the service as quickly as possible. We will share more updates as soon as available.

IDENTIFIED 6 months ago - at 11/10/2023 10:44AM

Currently one of our telecommunications carriers in Europe is experiencing an incident which is causing a percentage of calls to fail. This incident does not affect customers with BYOC. We are working with our partner in order to recover the service as quickly as possible. We will share one update in 60 minutes or sooner.

IDENTIFIED 6 months ago - at 11/10/2023 10:19AM

Currently one of our telecommunications carriers in Europe is experiencing an incident which is causing a percentage of calls to fail. We are working with our partner in order to recover the service as quickly as possible. We will share an update in 30 minutes.

IDENTIFIED 6 months ago - at 11/10/2023 10:03AM

Currently one of our carriers in Europe is experiencing an incident which is causing a percentage of calls to fail. We are working together with our partner to recover the service. We will share more updates as soon as possible.

Latest Talkdesk outages

Inbound and Outbound calls Degraded performance - 9 days ago
Workspace App errors in US region - about 2 months ago
Live reporting degraded performance in US region - 3 months ago
Conversation APP Degraded performance - 4 months ago
EU Region Assignment System Issue - 7 months ago

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