Outage in Talkdesk

Inbound and Outbound calls Degraded performance

Resolved Minor
April 22, 2024 - Started 13 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing degraded performance on Inbound and Outbound calls. Mitigation measures are currently in progress we will provide an update in 20 minutes or sooner.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/22/2024 04:59PM

This incident has been resolved.

IDENTIFIED 13 days ago - at 04/22/2024 04:27PM

Mitigation measures are being applied by our carrier partner and at this point, we are seeing improvements in the success rate of inbound and outbound calls. We are continuously working with our partner in order to recover the service as quickly as possible. We will share more updates as soon as possible.

IDENTIFIED 13 days ago - at 04/22/2024 04:07PM

Mitigation measures are still in progress and we are continuously working with our partner in order to recover the service as quickly as possible. We will provide an update in 20 minutes or sooner.

IDENTIFIED 13 days ago - at 04/22/2024 03:44PM

Mitigation measures are in progress and we are continuously working with our partner in order to recover the service as quickly as possible. We will provide an update in 20 minutes or sooner.

IDENTIFIED 13 days ago - at 04/22/2024 03:25PM

Mitigation measures are in progress and we are continuously working with our partner in order to recover the service as quickly as possible. We will provide an update in 20 minutes or sooner.

IDENTIFIED 13 days ago - at 04/22/2024 03:03PM

The issue was identified and mitigation measures are currently in progress. We will provide an update in 20 minutes or sooner.

INVESTIGATING 13 days ago - at 04/22/2024 02:48PM

We are currently experiencing degraded performance on Inbound and Outbound calls. Mitigation measures are currently in progress we will provide an update in 20 minutes or sooner.

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