Talkdesk Status

Resolved Issue affecting ring groups

We are observing a problem right now affecting some customers' ability to load ring groups and perform transfers. Inbound and outbound calls should work normally. We are investigating the root cause. We will provide another update soon.

Resolved Queued calls appearing stuck

We are currently investigating an issue impacting a small subset of calls not dequeuing

Resolved Increased error rates on calls

We have identified an issue that may lead to increased error rates on calls. Our engineering team is working to mitigate the issue.

Resolved Application errors

We have received reports of application errors and are investigating.

Resolved Degraded performance impacting Agent Dashboard

Agents may be unable to access the Contacts page within the Talkdesk web application and certain contact related functionality may be affected. We will provide additional updates as more information becomes available.

Resolved Issues routing calls

Our platform experienced a transient issue routing calls at approximately 19:30 UTC. This is resolved. We will continue to monitor and update as appropriate.

Resolved Calls not dequeuing

Talkdesk is aware of an ongoing issue caused by one of our providers resulting in calls not dequeuing to available agents mostly impacting Studio Flows. We will provide an update as soon as we have more details

Resolved Degraded performance impacting Agent Dashboard

Between 11:00 - 12:30 UTC there were intermittent errors that impacted some functionality in the Agent Dashboard. Call controls, submitting dispositions, loading certain areas (contacts, call history), and integrations were impacted. Between 13:55 - 14:05 UTC a small amount of errors returned, and this time caused an intermittent problem for any users attempting to log in and log out of the Agent Dashboard during that time. To note: making and receiving call functionality wasn’t impacted. Agents using the Callbar also did not experience these issues. The issues have been mitigated and we are continuing to monitor the situation.

Resolved Delays Updating Live Reporting

We are experiencing data lag in Talkdesk Live. Our support engineering team is focused on it now and we will provide an update in a few minutes.

Resolved Delay assigning calls to agents

Dequeuing calls within Studio flows apparently experiencing degraded performance where there is a delay in routing calls to agents. Our engineering team is investigating to mitigate the issue and we will provide an update soon.