Outage in Talkdesk

Outbound and Inbound call failures in US region

Resolved Minor
September 05, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are observing degraded performance with Outbound and Inbound calls in the US region. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/05/2025 10:02PM

This incident has been resolved.

MONITORING 3 days ago - at 09/05/2025 09:44PM

Mitigation measures have been applied, and we are seeing recovery. We will continue to monitor to ensure stability.

MONITORING 3 days ago - at 09/05/2025 09:34PM

Mitigation measures have been applied. We are still seeing recovery; calls are being delivered. While the system recovers, a subset of users may observe a delay in updating their status. We are continuing to monitor for improvements. We will provide an update in 15 minutes or sooner.

MONITORING 3 days ago - at 09/05/2025 09:18PM

Mitigation measures have been applied, and we are seeing recovery, but while the system recovers, a subset of users may observe a delay in updating their status. We are continuing to monitor for improvements. We will provide an update in 15 minutes or sooner.

MONITORING 3 days ago - at 09/05/2025 08:56PM

Mitigation measures have been applied. The system is still recovering; a subset of users may experience issues with Outbound and Inbound calls, as well as status changes when initiating calls. We are currently monitoring for improvements. We will provide an update in 15 minutes or sooner.

MONITORING 3 days ago - at 09/05/2025 08:40PM

Mitigation measures have been applied. We are currently monitoring for improvements. We will provide an update in 15 minutes or sooner.

MONITORING 3 days ago - at 09/05/2025 08:26PM

Our engineering teams have applied mitigation measures in the form of a failover. Please refresh your instance to see improvements. We will provide an update in 15 minutes or sooner.

IDENTIFIED 3 days ago - at 09/05/2025 08:09PM

Our engineering teams are actively engaged and still applying mitigation measures. We are still seeing an impact on Inbound and Outbound calls in the US region. We will provide an update in 15 minutes or sooner.

IDENTIFIED 3 days ago - at 09/05/2025 07:54PM

Our engineering teams are actively engaged and applying mitigation measures. We are still seeing an impact on Inbound and Outbound calls in the US region. We will provide an update in 15 minutes or sooner.

INVESTIGATING 3 days ago - at 09/05/2025 07:39PM

Our engineering team is actively engaged in the incident resolution. We are still observing degraded performance with Outbound and Inbound calls in the US region. To minimize impact, we suggest activating your business continuity settings. We will provide an update in 15 minutes or sooner.

INVESTIGATING 3 days ago - at 09/05/2025 07:24PM

Our engineering team has been engaged in the incident resolution. We are still observing degraded performance with Outbound and Inbound calls in the US region. We will provide an update in 15 minutes or sooner.

INVESTIGATING 3 days ago - at 09/05/2025 07:10PM

We are observing degraded performance with Outbound and Inbound calls in the US region. We will provide an update as soon as we have more details.

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