Transient failures on Inbound and Outbound in EU Region

This incident is fully resolved

Mitigation measures have been propagated to all customers. We are seeing full recovery of service. We will keep monitoring the service.

We are seeing recovery of inbound and outbound after applying the mitigation measures. We will be monitoring the service. Thank you for bearing with us.

We are gradually applying mitigation measures and we are seeing recovery. We will update as soon as the full mitigation measures are applied and service is back to nominal

Team has identified an issue with our Real Time Messaging System and are applying mitigation measures to resolve the issue. We recommend enabling and activating your continuity settings in Workspace Admin (Admin App -- Routing - - Continuity Settings). We will share next update shortly on the resolution and recovery.

We applied mitigation measures, but we are currently still seeing impact on voice and digital functionality. We are continuing to investigate the behaviour and will provide another update shortly.

Team has identified a failure in our routing system and are currently applying mitigation measures

We are currently still investigating this issue and will update shortly.

We are receiving reports of inbound and outbound calls not receiving audio in our EU Region. We are investigating and will update this thread shortly.