Outage in Talkdesk

Conversations UI might not update to reflect call status in US Region

Resolved Minor

October 19, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have a new reoccurrence of an issue with our Messaging provider. Our team is applying mitigation measures.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/19/2025 03:26AM

Mitigation measures have improved the experience. f you are currently facing an issue, refreshing Talkdesk Workspace should mitigate the behaviour.

MONITORING 3 months ago - at 10/19/2025 02:54AM

We are still working with our partner to ensure this transient issues are resolved. If you are currently facing an issue, refreshing Talkdesk Workspace should mitigate the behaviour.

MONITORING 3 months ago - at 10/19/2025 02:27AM

We are seeing improvements on status coherence for Talkdesk Agents. We are monitoring this sistuation and will keep this page up to date.

IDENTIFIED 3 months ago - at 10/19/2025 02:05AM

We are still seeing transient failures on updating agent call status.

IDENTIFIED 3 months ago - at 10/19/2025 01:40AM

We have a new reoccurrence of an issue with our Messaging provider. Our team is applying mitigation measures.

Latest Talkdesk outages

Transient failures on Inbound and Outbound in EU Region - about 2 months ago

Impact on Inbound and Outbound on US and Canada Region - 3 months ago

Conversations UI might not update to reflect call status in US Region - 3 months ago

Explore reports degraded performance in all regions - 4 months ago

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