Impact on Outbound calls in our US Region

This incident has been resolved.

Team has applied a mitigation measure and manual outbounds are recovering we are now monitoring all services.

We are currently applying mitigation measures that might result in a subset of customers to receive a message that they need to relogin into Workspace. This is part of our mitigation measures to restore manual outbounds.

We continue to work on further mitigation measures for the manual outbounds.

We are continuing to work on a fix for this issue with manual outobunds

We confirm the recovery of Inbound Calls and Live Chat.
Our team is still working on further mitigation measures for manual Outbound Calls.

We will update this incident shortly.

Mitigation measures were applied and the we are starting to see recovery on Inbound Calls and Live Chat. Team is currently working on further mitigation measures for Outbound Calls.
We will keep updating this incident.

We continue to work on further mitigation measures to fully restore service. We will keep this incident updated shortly.

Our team has identified the root cause and several mitigation measures are being applied. We will update this incident shortly.

Our team is still investigating the impact on Inbound and Outbound and Live Chat. We will update this incident shortly.

Our team is investigating reports of impact on Inbound and Outbound Calls for our US Region. We will update this incident shortly.