Outage in Talkdesk
Impact on Outbound calls in our US Region
Resolved MajorIncident Report
Our team is investigating reports of impact on Inbound and Outbound Calls for our US Region. We will update this incident shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 01/26/2026 08:54PM
This incident has been resolved.
MONITORING
2 months ago - at 01/26/2026 08:38PM
Team has applied a mitigation measure and manual outbounds are recovering we are now monitoring all services.
IDENTIFIED
2 months ago - at 01/26/2026 08:21PM
We are currently applying mitigation measures that might result in a subset of customers to receive a message that they need to relogin into Workspace. This is part of our mitigation measures to restore manual outbounds.
IDENTIFIED
2 months ago - at 01/26/2026 07:50PM
We continue to work on further mitigation measures for the manual outbounds.
IDENTIFIED
2 months ago - at 01/26/2026 07:32PM
We are continuing to work on a fix for this issue with manual outobunds
IDENTIFIED
2 months ago - at 01/26/2026 07:21PM
We confirm the recovery of Inbound Calls and Live Chat.
Our team is still working on further mitigation measures for manual Outbound Calls.
We will update this incident shortly.
IDENTIFIED
2 months ago - at 01/26/2026 07:02PM
Mitigation measures were applied and the we are starting to see recovery on Inbound Calls and Live Chat. Team is currently working on further mitigation measures for Outbound Calls.
We will keep updating this incident.
IDENTIFIED
2 months ago - at 01/26/2026 06:42PM
We continue to work on further mitigation measures to fully restore service. We will keep this incident updated shortly.
IDENTIFIED
2 months ago - at 01/26/2026 06:29PM
Our team has identified the root cause and several mitigation measures are being applied. We will update this incident shortly.
INVESTIGATING
2 months ago - at 01/26/2026 06:18PM
Our team is still investigating the impact on Inbound and Outbound and Live Chat. We will update this incident shortly.
INVESTIGATING
2 months ago - at 01/26/2026 06:04PM
Our team is investigating reports of impact on Inbound and Outbound Calls for our US Region. We will update this incident shortly.
Latest Talkdesk outages
Transient impact over Inbound and Outbound Calls - about 2 months ago
Transient failures on Inbound and Outbound in EU Region - 4 months ago
Impact on Inbound and Outbound on US and Canada Region - 6 months ago
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