Outage in Talkdesk

Conversations UI might not update to reflect call status in US Region

Resolved Minor
October 18, 2025 - Started 5 days ago - Lasted 34 minutes
Official incident page

Incident Report

We are working on mitigation measures to try and solve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/19/2025 01:11AM

This incident has been recovery

MONITORING 5 days ago - at 10/19/2025 01:06AM

We are seeing recovery in regards to the UI updating call status. We will keep monitoring this situation.

IDENTIFIED 5 days ago - at 10/19/2025 12:56AM

This is related to our Messaging Provider and we are seeing recovery, after mitigation measures were applied.

INVESTIGATING 5 days ago - at 10/19/2025 12:40AM

We are working on mitigation measures to try and solve this issue.

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