Outage in Talkdesk
Talkdesk Copilot intermittently not generating summarisation in US Region
Resolved MinorIncident Report
We are currently investigating a failures on Copilot summarisation for a subset of accounts this. This behaviour is intermittent. We will update this incident shortly
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 09/10/2025 06:06PM
This incident is fully resolved.
MONITORING
2 months ago - at 09/10/2025 05:16PM
Mitigation measures were successful and we are seeing full recovery. We will keep monitoring.
IDENTIFIED
2 months ago - at 09/10/2025 05:11PM
The issue has been identified and mitigation measures are being applied to recover from this intermittent state.
INVESTIGATING
2 months ago - at 09/10/2025 05:09PM
We are currently investigating a failures on Copilot summarisation for a subset of accounts this. This behaviour is intermittent. We will update this incident shortly
Latest Talkdesk outages
Impact on Inbound and Outbound on US and Canada Region - about 1 month ago
Conversations UI might not update to reflect call status in US Region - about 1 month ago
Conversations UI might not update to reflect call status in US Region - about 1 month ago
Conversations UI might not update to reflect call status in US Region - about 1 month ago
Explore reports degraded performance in all regions - about 1 month ago
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