Outage in TechnologyOne

Performance Degradation - Ci and CiA in the Cloud / Subset of Customers

Resolved Minor
October 31, 2023 - Started 6 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently investigating an issue where there is a decline in performance for a specific group of customers who are attempting to access CI and CiA in the Cloud. Our engineers are currently investigating the root cause and we shall provide an update as soon as we have identified the root cause. Thank you
Components affected
TechnologyOne User Experience TechnologyOne Ci in the Cloud
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/01/2023 02:20AM

This incident is now resolved. Thank you.

MONITORING 6 months ago - at 10/31/2023 10:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 10/31/2023 09:59AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 10/31/2023 03:28AM

We are currently investigating an issue where there is a decline in performance for a specific group of customers who are attempting to access CI and CiA in the Cloud.

Our engineers are currently investigating the root cause and we shall provide an update as soon as we have identified the root cause.

Thank you

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