Outage in Teem

S2 - Teem calendar error - SSL error "SSL: CERTIFICATE_VERIFY_FAILED]"

Resolved Major
October 23, 2023 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating a calendar issue with Teem. Some customers may see an error on their calendars - "SSL: CERTIFICATE_VERIFY_FAILED]"
Components affected
Teem Exchange Sync
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/23/2023 05:56PM

As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.
A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.

MONITORING 6 months ago - at 10/23/2023 03:33PM

A fix has been implemented. We are moving into the Monitoring Phase for the next 1 hour.

IDENTIFIED 6 months ago - at 10/23/2023 03:07PM

The issue with "Teem calendar error - SSL error "SSL: CERTIFICATE_VERIFY_FAILED]" has been identified and a fix is being implemented. We will post another update at 1:07pm MST or sooner.

INVESTIGATING 6 months ago - at 10/23/2023 01:33PM

We are currently investigating a calendar issue with Teem. Some customers may see an error on their calendars - "SSL: CERTIFICATE_VERIFY_FAILED]"

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