Outage in Thinkific

Thinkific Payments: One-time payment is not working - We've Identified the Problem

Resolved Minor

June 01, 2023 - Started 11 months ago - Lasted about 13 hours
Official incident page

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Outage Details

One-time payments on Thinkific Payments are currently not working. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!

Components affected

Thinkific Application

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/01/2023 12:49PM

Thinkific Payments: One-time payment purchases were not working due to a downstream issue with Stripe. Stripe engineers have identified the problem and have implemented a fix.
One-time payments on Thinkific Payments are now working as expected. Payments are successfully being processed and any previously impacted payments have been fixed as of 06:54 UTC on June 1st.

MONITORING 11 months ago - at 06/01/2023 02:45AM

Newly created one time Thinkific Payments are now being processed correctly as expected. The payments that received errors during this period are currently being fixed so that they will process as expected.

IDENTIFIED 11 months ago - at 06/01/2023 12:16AM

One-time payments on Thinkific Payments are currently not working. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!

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