Outage in Thinkific
Thinkific App: Account Management Service Disruption
Resolved MajorIncident Report
We are currently experiencing a service disruption with our Account Management page at /manage/account.
Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information.
This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/02/2026 03:28AM
The issue is resolved and all pages now load successfully.
IDENTIFIED
3 days ago - at 05/02/2026 12:00AM
We are currently experiencing a service disruption with our Account Management page at /manage/account.
Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information.
This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.
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