Outage in ThoughtTrace

Azure Front Door - Connectivity issues

Resolved Minor
September 07, 2022 - Started over 1 year ago - Lasted 38 minutes
Official incident page

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Outage Details

Azure Frontdoor is currently experiencing connectivity issues surrounding user access to Azure services and subsequently Azure reliant ThoughtTrace services may be impacted. ThoughtTrace users may encounter the following issues: Application connection issues Requesting Exports Preforming Filters Microsoft has issued the following incident status description: "Starting at 16:10 UTC on 07 Sep 2022, customers using Azure Front Door could be experiencing connectivity issues. This could also be impacting customers’ ability to access the Azure Management Portal. We are investigating a spike in traffic as a potential cause. While we are not currently observing any traffic spikes currently, we are working on remediating the residual impact. We are recovering a number of nodes that are showing intermittent connectivity issues. For customers who are experiencing connectivity issues, retries are likely to be successful. Most customers should be seeing recovery at this stage. "
Components affected
ThoughtTrace Platform
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 09/07/2022 06:50PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/07/2022 06:17PM

Azure Frontdoor is currently experiencing connectivity issues surrounding user access to Azure services and subsequently Azure reliant ThoughtTrace services may be impacted.

ThoughtTrace users may encounter the following issues:
Application connection issues
Requesting Exports
Preforming Filters

Microsoft has issued the following incident status description:

"Starting at 16:10 UTC on 07 Sep 2022, customers using Azure Front Door could be experiencing connectivity issues. This could also be impacting customers’ ability to access the Azure Management Portal. We are investigating a spike in traffic as a potential cause. While we are not currently observing any traffic spikes currently, we are working on remediating the residual impact. We are recovering a number of nodes that are showing intermittent connectivity issues. For customers who are experiencing connectivity issues, retries are likely to be successful. Most customers should be seeing recovery at this stage. "

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