Infrastructure outage - Impacting multiple products

We have restored access to all products & services, with the exception of degraded performance for Transactions and Money Manager. We will continue to update status for those two products through the following link: https://status.tink.com/incidents/kk322y5jp3pj

We have restored access to all products and services and are monitoring platform and product performance. An issue with duplicated records of transaction remains when using Tink’s Transaction product, and were actively working to resolve it.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 03:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 02:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 01:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 00:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 23:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 22:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 21:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 20:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 19:00 CET.

We’re progressively restoring Transactions products and services based on persistent users for customers, and continue to work on a resolution to the issue of duplicate records of transactions. We will update you again at 18:00 CET

We are continuing to work on a resolution to the issue of duplicate records of transactions as we restore Transactions products and services based on persistent users. We will update you again at 17:00 CET

We are continuing to work on a resolution to the issue of duplicate transactions as we are restoring Transactions products and services based on persistent users. We will update you again at 16:00 CET

We are continuing to work on a resolution to the issue of duplicate transactions as we are restoring Transactions products and services based on persistent users. We will update you again at 15:00 CET

Transactions products and services based on persistent users are now able to be restored for the majority of customers, however there is a known issue of duplicate data and a resolution is currently being worked on. We will update you again at 14:00 CET

We continue to work towards fully restoring all Transactions products and services based on persistent users, and will update you again at 13:00 CET

We’re progressively restoring access to further products and services. We will update you again at 12:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 11:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 10:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 09:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 08:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 07:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 06:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 05:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 04:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 03:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 02:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 01:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 00:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 23:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 22:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 21:00 CET.

Expense Check product now works for persistent users. We continue to work towards restoring the other products based on persistent users, and will update you again at 20:00 CET.

We’re progressively restoring access to further products and services. We will update you again at 19:00 CET.

Income Check and Risk Insights products now work for persistent users. We continue to work towards restoring the other products based on persistent users, and will update you again at 18:00 CET

We're progressively restoring access to further products and services. We will update you again at 18:00 CET.

We're progressively restoring access to further products and services. We will update you again at 17:00 CET.

We continue to work towards restoring products based on persistent users, and will update you again at 15:00 CET

Products and customers with temporary users are working as expected since this morning. We continue to work towards restoring products based on persistent users, and will update you again at 14:00 CET

We continue to work towards restoring products based on persistent users, and will update you again at 13:00 CET

Income Check, Expense Check, Risk Insights, and Transactions are now functioning for services based on temporary users (for the majority of customers) since early morning. We continue to work towards restoring products based on persistent users, and will update you again at 12:00 CET

We are still working towards restoring Transactions, Risk and Money Manager products, and will update you again at 11:00 CET

We are still working towards restoring Transactions, Risk and Money Manager products, and will update you again at 10:00 CET

Payments and Account Check is functioning since 04:00 CET. We are now working towards restoring Transactions, Risk and Money Manager products, and will update you again at 09:00 CET

We are still working towards restoring impacted products and services, and will update you again at 08:00 CET.

Payments and Account Check in oxford is up since 04:00 CET.
We are still working towards restoring impacted products and services, and will update you again at 07:00 CET.

We are still working towards restoring impacted products and services, and will update you again at 06:00 CET.

We are still working towards restoring impacted products and services, and will update you again at 05:00 CET.

We are still working towards restoring impacted products and services, and will update you again at 04:00 CET.

We have restored access to the first services and are continuing to work towards restoring further functionalities. We will update you again at 03.00 CET.

We are still working towards restoring impacted products and services, and will update you again at 03:00 CET.

We are still working towards restoring impacted products and services, and will update you again at 02:00 CET.

We are still working towards restoring impacted products and services, and will update you again at 01:00 CET

We are still working towards restoring impacted products and services, and will update you again at 00:00 CET

We have now identified a path to restore our data infrastructure, and our engineering team is working on re-enabling access to the Tink services. We will keep updating you again on an hourly basis.

We are still working towards restoring impacted products and services, and will update you again at 23.00.

We are still working towards restoring impacted products and services, and will update you again at 22.00.

We are still working towards restoring impacted products and services, and will update you again at 21.00.

We continue to work towards restoring impacted products and services, and will update you again at 20.00 CET

We have identified an infrastructure outage impacting multiple products and services and we are currently working through our data restore process.

We identified more products impacted by this incident.

See details for the full list of affected products.

The issue has been identified and we are currently working on a solution.

We are currently investigating an issue with Account Information Services (AIS) and Payment Initiation Services (PIS).