Outage in TokBox

Video Server Failure in Asia Pacific region

Resolved Minor

May 01, 2022 - Started almost 2 years ago - Lasted less than a minute
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our standard server. At 2022-04-30 23:30 UTC, we lost one standard TURN-server in the Asia Pacific Regional data center. Users would have experienced a connection drop if they were on this instance and recovered immediately. There is no ongoing customer impact. Please reach out to support@api.vonage.com if you have any further questions.

Components affected

TokBox Standard API TokBox Standard Video

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/01/2022 12:51AM

Our monitoring has alerted us to a potential service issue with our standard server. At 2022-04-30 23:30 UTC, we lost one standard TURN-server in the Asia Pacific Regional data center. Users would have experienced a connection drop if they were on this instance and recovered immediately. There is no ongoing customer impact.

Please reach out to support@api.vonage.com if you have any further questions.

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