Outage in TokBox

Potential issue in our Video platform

Resolved Minor
July 08, 2022 - Started over 3 years ago - Lasted less than a minute
Official incident page

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Outage Details

At 17:39 UTC, one of our Video servers in our Frankfurt data center restarted. Customer archive connections would have been dropped. The instance immediately recovered afterward and currently, we are monitoring the incident while we further investigate what caused the server failure. If there is a customer impact, it is likely to be affecting the following services: Archiving Services We will continue our investigation and let you know once the incident is fully resolved.
Components affected
TokBox Standard Archiving
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/08/2022 06:00PM

At 17:39 UTC, one of our Video servers in our Frankfurt data center restarted. Customer archive connections would have been dropped. The instance immediately recovered afterward and currently, we are monitoring the incident while we further investigate what caused the server failure.

If there is a customer impact, it is likely to be affecting the following services:
Archiving Services

We will continue our investigation and let you know once the incident is fully resolved.

Latest TokBox outages

NEW VONAGE API STATUS PAGE - about 3 years ago
Issue with Archiving Service - over 3 years ago
Some Archives Uploading Delayed - over 3 years ago
Issue with Video API services - over 3 years ago
Issue with our video platform for Frankfurt - over 3 years ago

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