Outage in Vonage Video API
Issue with Video API services
Resolved MinorIncident Report
We have detected a degradation in our DB access responsiveness that could lead in some cases to issues operating with the Video API such as new video sessions, archiving APIs, new connections, broadcast, and potentially some delay on archive uploads. The issue is now under investigation. Currently observed incident timeframe impact window is 05:10 UTC to 10:50 UTC. During this time customers would have received intermittent failures from our system.
If you have any questions in the meanwhile, please contact support@api.vonage.com.
Components affected
Vonage Video API Enterprise Broadcast Vonage Video API Enterprise Archiving Vonage Video API Standard Archiving Vonage Video API Standard Video Vonage Video API Enterprise Video Vonage Video API Standard API Vonage Video API Enterprise API Vonage Video API Standard BroadcastLatest Updates ( sorted recent to last )
MONITORING
almost 4 years ago - at 07/01/2022 12:09PM
The problem has been resolved and will continue to monitor the service during the next few hours. We will update you when this is fully resolved or if there are any new updates.
If you have any questions in the meanwhile, please contact support@api.vonage.com.
INVESTIGATING
almost 4 years ago - at 07/01/2022 11:39AM
We have detected a degradation in our DB access responsiveness that could lead in some cases to issues operating with the Video API such as new video sessions, archiving APIs, new connections, broadcast, and potentially some delay on archive uploads. The issue is now under investigation. Currently observed incident timeframe impact window is 05:10 UTC to 10:50 UTC. During this time customers would have received intermittent failures from our system.
If you have any questions in the meanwhile, please contact support@api.vonage.com.
Latest Vonage Video API outages
NEW VONAGE API STATUS PAGE - almost 4 years ago
Potential issue in our Video platform - almost 4 years ago
Issue with Archiving Service - almost 4 years ago
Some Archives Uploading Delayed - almost 4 years ago
Issue with our video platform for Frankfurt - almost 4 years ago
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