Outage in TOPdesk

SaaS disruption NL4

Resolved Major
January 24, 2023 - Started over 1 year ago - Lasted about 11 hours
Official incident page

Need to monitor TOPdesk outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including TOPdesk, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing problems on the NL4 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and working on a solution. Our apologies for the inconvenience. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 01 6909.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/25/2023 07:59AM

All issues have been resolved.

MONITORING over 1 year ago - at 01/25/2023 04:39AM

After working together with our supplier, all issues have been resolved and full functionality has been restored..

Our engineers will continue to monitor the situation.

IDENTIFIED over 1 year ago - at 01/25/2023 03:37AM

Our standby team is continuing to work with the assistance of our hosting provider to resolve this issue.

We expect to post another update in 60 minutes.

IDENTIFIED over 1 year ago - at 01/24/2023 10:54PM

We are still working on resolving this issue. We expect to post another update in 30 minutes.

IDENTIFIED over 1 year ago - at 01/24/2023 10:51PM

The cause of these problems has been located. We are working with our hosting provider to get all affected environments back online as soon as possible.

INVESTIGATING over 1 year ago - at 01/24/2023 10:44PM

We are currently experiencing problems on the NL4 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and working on a solution. Our apologies for the inconvenience.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 01 6909.

The easiest way to monitor TOPdesk and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime