TOPdesk Status

Resolved SaaS disruption in UK1 hosting location

We are currently experiencing problems on the UK1 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 06 2694.

Resolved Disruption in hosting location NL3

We are currently experiencing problems on the NL3 hosting location. As a result your TOPdesk environment may be slow or unavailable. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 06 2465.

Resolved SaaS disruption CA1

There are currently routing issues at our CDN in Toronto. As a result, environments at the CA1 hosting location may not be reachable. The Content Delivery Network provider is aware of the problem and are working on a solution. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 06 2335.

Resolved Several environments slow or unreachable in EU1 hosting location

We are currently experiencing problems on the EU1 hosting location. As a result your TOPdesk environment may not be slow to respond or unavailable. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 06 131.

Resolved TOPdesk SaaS certification renewed

Every year TOPdesk SaaS services are audited by an independent external auditor to verify if our SaaS management systems are adequate for the desired goals, and to check if procedures have been executed correctly. Our certification has been renewed last Friday. This year’s report has 3 mentionable changes: • Confidentiality has been added to the already included trust service categories Security, Availability and Privacy • A new chapter, III.5 Complementary Subservice Organization Controls, describing which third parties are required to build TOPdesk SaaS services upon, how their services relate to criteria TOPdesk is audited on and what we’re doing to ensure that the subservice providers are operating effectively. • An ISO 27001 mapping. If you are looking or in preference of an ISO 27001 report, you can use the included framework mapping, showing how controls in this ISAE 3000 SOC2 audit report map to ISO 27001 For more information regarding our SaaS hosting and certification, see our SaaS information website (https://page.topdesk.com/saas-information). Should you wish to receive a copy of the audit report, please contact your account manager.

Resolved SaaS disruption NL3

We are currently experiencing problems on NL3 We are aware of the problem and are working on a solution. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 05 989.

Resolved Slow TOPdesk environments in hosting location NL3

We are currently experiencing problems on the NL3 hosting location. As a result your TOPdesk environment may be slow to respond. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 04 2589.

Resolved Asset management on EU1 not available

We are currently investigating problems with The Asset Management module on the EU1 data center.

Resolved My TOPdesk is temporarily unavailable

We are investigating the issue and are working to get our services back as quickly as possible

Resolved SaaS disruption in Australia

We are currently experiencing problems on the AU1 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and working on a solution. Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 03 7318.