Internal Major - KI overview not loading

The cause of the problem loading Knowledge Management pages this morning was determined to have been caused by an issue within the newest version of the editor.

Our development team has rolled back the version of the editor for Knowledge Management on all data centres. All environments should be able to use Knowledge Management again as normal.

We thank you for your patience and apologize again for the inconvenience.

Our development team has found the cause of the issues and is working on a fix.

As soon as this has been found we will update you again.

We thank you for your patience and apologize again for the inconvenience.

We are currently experiencing disruptions with Knowledge Management. You might be unable to load the KI overview, work on existing KI's of create new ones.

We are aware of the problem and are working on a solution.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 06 8127.