Disruption in hosting location EU1

Our engineers have been monitoring the performance throughout the night and this morning, and our metrics show that there is no more degraded performance in our EU1 hosting location.


Based on our monitoring and feedback from customers, everything is back to normal.


If you still experience issues regarding performance, please reach out to our Support Department.


This major will be evaluated, and we will update the status page with the Root Cause Analysis (RCA).

Customers are now reporting that the performance issues have returned to normal again, which we are also seeing in our monitoring.
We are still investigating the root cause and are investigating the possibility that the reason for the disruption may have been caused by an outage at our CDN.

We are in contact with our CDN and are waiting for a reply.

Again, our apologies for the inconvenience.

We have been informed that some customers are still experiencing issues with their environment. We are still monitoring the situation and continue our investigation into the reason for this disruption.  

We will post a new update at 16:30 PM.

All functionality of the affected environments should be back to normal, and our engineers will continue to monitor the situation. They will also continue their investigation into the root cause of the disruption.

Our sincere apologies for any inconvenience this might have caused.

We are still investigating the issue and working towards a solution.

Next update 14:15 pm.

Our investigation is ongoing and we are actively pursuing a resolution.

Next update will be 13:15 pm.

Our engineers are still investigating the slowness which is experienced in the EU1 hosting location.

Next update will be 12:15 pm.

Additionally, we are currently examining the logs of both our hosting provider and content delivery network provider.

Our engineers are still investigating the slowness.

We are still investigating the issue with the relevant teams and working towards finding a solution.

We are still investigating the issue and are working on a solution.

We are currently experiencing problems on the EU1 hosting location. As a result your TOPdesk environment may be experiencing slowness / be unavailable.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience.

We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 05 7567.